Last updated: February 27, 2023
These terms and conditions outline the rules and regulations for the use of Team Belgium Powerchair Hockey VZW’s Website, located at www.teambelgiumpch.be.
By visiting or using the website, the User acknowledges having read these GTC and expressly accepts the rights and obligations stated therein.
By way of exception, provisions of the GTC may be waived by written agreement. Such waivers may consist of the modification, addition or deletion of the provisions to which they relate and shall not affect the application of the remaining provisions of the GTC.
Team Belgium Powerchair Hockey VZW reserves the right to modify the GTC at any time and without prior notice, but undertakes to apply the provisions in force at the time the User used website.
1. Accessibility and navigation
Team Belgium Powerchair Hockey VZW takes all reasonable and necessary measures to ensure the proper functioning, security and accessibility of the website. However, absolute functioning guarantee cannot be offered and therefore it is a means commitment.
Any use of the website is always at the User’s own risk. Team Belgium Powerchair Hockey VZW is therefore not liable for damages resulting from any malfunctions, interruptions, defects or even harmful elements on the website.
Team Belgium Powerchair Hockey VZW reserves the right to restrict access to the website or interrupt its operation at any time, without prior notice.
Team Belgium Powerchair Hockey VZW determines the content of the website and takes great care with the information on it. All possible measures are taken to keep the website as complete, accurate and up-to-date as possible, even when the information on it is provided by third parties. Team Belgium Powerchair Hockey VZW reserves the right to modify, supplement or delete the website and its content at any time, without any liability.
Team Belgium Powerchair Hockey VZW cannot provide an absolute guarantee regarding the quality of the information on the website. As a result, this information may not always be complete, accurate, sufficiently accurate or current. Consequently, Team Belgium Powerchair Hockey VZW cannot be held liable for any damage, direct or indirect, that the User may suffer as a result of the information provided on the website.
If certain content on the website violates the law, the rights of third parties or morality, the User must inform Team Belgium Powerchair Hockey VZW as soon as possible by email (email@example.com) so that appropriate measures can be taken.
Any download from the website is always at the User’s own risk. Team Belgium Powerchair Hockey VZW is not liable for any damage, direct or indirect, resulting from such downloads, such as loss of data or damage to the User’s computer system.
Art.3. Links to other websites
The website may contain links or hyperlinks to external websites. Such links do not automatically imply the existence of a relationship between Team Belgium Powerchair Hockey VZW and the external website or even an implied agreement with the content of these external websites.
Team Belgium Powerchair Hockey VZW has no control over external websites and is therefore not responsible for the safe and correct operation of the hyperlinks and their final destination.
Once the User clicks on the hyperlink, he leaves the Platform and Team Belgium Powerchair Hockey VZW cannot be held liable for any damages.
Art.4. Intellectual Property
The structuring of the website and the texts, graphics, images, sounds, videos, databases, computer applications, etc. accessible via the website are the property of Team Belgium Powerchair Hockey VZW and are protected by the intellectual property laws in force.
Any representation, reproduction, adaptation or exploitation of the contents, brands and services offered by the Platform, by any means whatsoever, without the prior, express and written consent of Team Belgium Powerchair Hockey VZW, is strictly prohibited, except for elements expressly indicated as royalty-free on the website.
The website User is granted a limited right to access, use and display the website and its content. This right is granted on a non-exclusive, non-transferable basis and may only be used for personal and non-commercial purposes. Unless previously agreed otherwise in writing, the User is not allowed to modify, reproduce, translate, distribute, sell and communicate to the public, in whole or in part, the protected elements.
The User is prohibited from entering any data on the website that may alter the content or appearance of the website.
Art.5. Protection of personal data
Team Belgium Powerchair Hockey VZW assures the User that they attach the utmost importance to the protection of their privacy and personal data, and that they always strive to communicate clearly and transparently in this regard.
The personal data provided by the User during his visit or use of the website are collected and processed by Team Belgium Powerchair Hockey VZW exclusively for internal purposes.
Team Belgium Powerchair Hockey VZW undertakes to comply with the applicable legislation in this area, namely the law of December 8, 1992 on the protection of privacy in relation to the processing of personal data and the European Regulation of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Art.6. Applicable law and competent jurisdiction
In case of dispute and failing an amicable solution, the dispute will be submitted to the courts of the judicial district of Leuven.
All agreements and commitments of Team Belgium Powerchair Hockey VZW are subject to Belgian law. In case of disputes regarding the offers, agreements and invoices of Team Belgium Powerchair Hockey VZW, only the courts of Antwerp are competent.
Art.7. Other provisions
Team Belgium Powerchair Hockey VZW reserves the right to modify, extend, remove, limit or interrupt the website and its services at any time, without prior notice and without liability.
In the event of a violation of the TAC by the User, Team Belgium Powerchair Hockey VZW reserves the right to take appropriate sanctions and compensation measures, such as the temporary or permanent denial of access to the website or the services. These measures may be taken without giving reasons and without prior notice. They cannot entail any liability for Team Belgium Powerchair Hockey VZW or give rise to any form of compensation.
The total or partial invalidity of any provision of the GTC will not affect the validity and application of the other provisions. In such a case, this provision will be replaced by another valid and comparable provision.
II. General terms and conditions of sale
These general terms and conditions of sale (hereinafter the “GTC”) define the mutual rights and obligations in the event of the purchase of products or services on the website by a User (hereinafter “Client”).
The GTC express all obligations of the parties. The Client is deemed to accept them without reservation, failing which their order will not be validated.
Exceptions to the provisions of the GTC may be made in certain cases, provided such exceptions are agreed upon in writing. Such exceptions may consist in modifying, adding or deleting the provisions to which they relate and shall not affect the application of the remaining provisions of the GTC.
Team Belgium Powerchair Hockey VZW reserves the right to amend the T&C from time to time. The amendments will be applicable as soon as they are put online for any purchase after that date.
Art.2 Online store
Through the website, the organization provides the Client with an online store that presents the products or services sold, without the pictures having any contractual value.
The products or services are described and presented with the utmost accuracy. However, in case of errors or omissions in the presentation, the organization cannot be held responsible for this fact.
The products and services are offered within the limits of their availability.
Prices are listed on the website. Team Belgium Powerchair Hockey VZW is exempt from VAT.
The organization reserves the right to change its prices at any time by publishing them online.
Only the indicated prices and taxes in force at the time of the order are applicable, subject to availability on that date.
Prices are indicated in euros and do not take into account any delivery costs, which, moreover, are indicated and invoiced prior to the validation of the order by the Customer.
The total amount of the order and, if applicable, the delivery costs are indicated before the final validation of the order form.
Art.4 Online ordering
The Customer has the option of completing an order form online using an electronic form. By completing the electronic form, the Customer accepts the price and description of the products or services.
To validate his order, the Client must accept this T&C by clicking on the place indicated.
The Customer must provide a valid e-mail, address, valid billing information and, if applicable, a valid delivery address. Any exchange with the organization can take place through this e-mail (firstname.lastname@example.org) address.
In addition, the Customer must choose the delivery method and validate the payment method.
The organization reserves the right to block the Customer’s order in case of non-payment, incorrect address or any other problem on the Customer’s account until the problem is resolved.
Art.5 Confirmation and payment of the order
The organization remains the owner of the ordered items until full payment of the order is received.
The Customer makes payment at the time of final validation of the order using the payment method chosen. This validation applies in lieu of a signature.
The Customer guarantees to the creative studio that he has the necessary authorizations to use this payment method and acknowledges that the information provided for this purpose constitutes proof of his agreement to the sale and payment of the amounts due in connection with the order. The organization has established a procedure to verify orders and means of payment, to reasonably guarantee him against any fraudulent use of a means of payment, including by requesting identification information from the Customer.
In case of refusal of permission to pay by credit card by accredited organizations or in case of non-payment, the organization reserves the right to suspend or cancel the order and its delivery. The organization also reserves the right to refuse an order from a customer who has not completed all or part of a previous order or with whom a payment dispute is pending.
Upon receipt of validation of the purchase with payment, the organization will send the purchase to the Customer, as well as the invoice, unless the latter is provided with the order.
The Customer may request that the invoice be sent to an address other than the delivery address by making a request to Customer Service prior to delivery (see contact details below).
In case of unavailability of a service or product, the creative studio will inform the Customer as soon as possible by email (email@example.com) with the proposal to replace or cancel the order of this product and possibly refund the corresponding price, the rest of the order remaining fixed and final.
Communications, orders and payments between the Client and the creative studio may be proved by means of computerized records, which are kept in the computer systems of the organization under reasonable security conditions.
The orders and invoices shall be archived on a reliable and durable medium which shall be considered in particular as evidence.
Delivery is made only after confirmation of payment by the organizations bank.
The products are delivered to the address indicated by the Customer on the online order form. Additional costs resulting from incomplete or incorrect information provided by the Customer will be charged to the Customer. For availability reasons, an order may be made in several successive deliveries to the customer.
Delivery takes place, according to the method chosen by the Customer, within the following timeframes:
Standard delivery 6-8 days
The delivery times are indicative. In case of late delivery, no compensation can be claimed from the organization or the carrier. However, if delivery occurs more than thirty days after the agreed date, the sales contract may be terminated and the Customer may be reimbursed.
1. Verification of the order
Upon receiving the products, the Customer or the recipient checks the good condition of the delivered product or the conformity of the delivered service.
In the event that one or more of the ordered products are missing or damaged, the Customer or the recipient must formulate the necessary reservations to the carrier at the time of delivery and notify the creative studio immediately.
The verification shall be deemed carried out as soon as the Customer or a person authorized by him has accepted the order without reservations.
Any reservation not made according to the rules defined above and within the deadlines set, cannot be taken into account and releases the organization from any liability to the Customer.
2. Delivery error
In case of a delivery error or non-conformity of the products with the information on the order form, the Customer will notify the organization within three working days from the delivery date.
Any complaint not made within the deadline cannot be taken into account and releases the creative studio from any liability to the Customer.
Art.7 Return or exchange (products)
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some types of goods have a different return policy. Goods such as tournaments and camps. cannot be returned. More info you can find below.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Scroll down if you want to look at the terms and conditions of events.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Oude Diestsestraat 45, 3380 Glabbeek, Belgium.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Scroll down if you want to look at the terms and conditions of events.
5. Shipping of returns
To return your product, you should mail your product to: Team Belgium Powerchair Hockey VZW, Oude Diestsestraat 45, 3380 Glabbeek, Belgium. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
6. Shipping of returns
The organization guarantees the conformity of the products or services with the contract in accordance with the legislation in force at the time of the conclusion of the contract.
Guarantee of conformity
If the customer is a consumer, the non-profit must offer a legal warranty period of two years from the delivery of the product. For second-hand goods, the warranty period is one year.
The lack of conformity must be reported to the organization as soon as possible, and in any case no later than two months after discovery.
7. Right of withdrawal
If the Customer is a consumer, he can exercise his legal right of withdrawal within 14 days after the delivery of the goods or the conclusion of the service agreement.
After notification of his decision to revoke, the Customer then has 14 days to return or return the goods.
Any revocation not carried out according to the rules and deadlines of this article cannot be taken into account and releases the organization from any liability to the Customer.
The Customer may request a refund of the returned product, at no additional cost
The return or exchange of the product can only be accepted for the products as a whole, intact and in their original condition, in particular with complete, intact packaging and in a state of sale.
The organization will refund the Customer all amounts paid, including delivery costs, within 14 days of the return of the goods or notification of the proof of return of the goods.
If all or part of the order relates to digital content, which has not been delivered on a physical medium, the Customer agrees to waive his right of withdrawal for such digital content in order to be served as soon as possible.
If all or part of the order relates to the provision of services, the Customer waives his right of withdrawal for these services in order to be served as soon as possible after the conclusion of the contract.
Art.8 Data protection
The organization will keep in its computer systems and under reasonable security conditions the evidence of the transaction, including the purchase order and the invoice.
Art.9 Force majeure
If the organization is fully or partially prevented from fulfilling the order due to an unforeseen circumstance beyond its control, it is a case of force majeure.
In case of force majeure, the organization has the right to suspend the execution of the order in whole or in part for the duration of the force majeure. The organization will immediately inform the Client of this.
If the force majeure continues for more than 90 days without interruption, each of the parties to the contract has the right to unilaterally terminate the contract, by registered letter to the other party. The services already performed by the organization will nevertheless be invoiced to the Client on a pro rata basis.
Art.10 Independence of provisions
If one or more provisions of these GTC are declared illegal or null and void, the remaining provisions shall remain in full force and effect.
The illegality or partial or total invalidity of any provision of these T&C shall not affect the validity and application of the other provisions.
The creative studio reserves the right to replace the unlawful or invalid provision with another valid provision of similar effect.
Art.11 Applicable law and competent jurisdiction
These T&C are governed by Belgian law.
In case of dispute and in the absence of an amicable settlement, the dispute will be submitted to the courts of the judicial district of Leuven.
Hopefully the terms & conditions have clarified things for you and as was previously mentioned if there is something that you aren’t sure of or you are looking for more information, then you can contact us through one of our preferred contact methods:
- By email: email@example.com